Returns & Refunds Policy
1. Damaged or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible.
We may ask you to provide photographs, your order details and other information to help us assess the issue.
Where a return or remedy is required under applicable consumer law, we will provide the appropriate remedy, which may include a repair, replacement or refund, depending on the circumstances and applicable law.
2. Change-of-Mind Returns
For standard, unused products, please contact us before returning the item.
Products should be:
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Unused and in their original condition
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Free from damage or alterations
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Accompanied by proof of purchase
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Returned with any original packaging or accessories where applicable
Any change-of-mind return is subject to the applicable terms of sale and consumer law.
3. Cut-to-Size & Custom Products
Because upholstery materials may be cut, measured, customised or prepared specifically for a customer's requirements, custom-made or cut-to-size products may not be eligible for a change-of-mind return.
This does not limit any rights you may have under applicable consumer law if the product is defective, unsuitable for the purpose for which it was sold, or otherwise does not comply with the applicable requirements.
4. Foam, Fabric, Leather & Upholstery Materials
Before purchasing materials, customers should confirm the required:
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Dimensions
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Thickness
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Colour
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Material
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Quantity
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Density or specification, where applicable
Once materials have been cut, altered, used or customised according to customer instructions, they may not be eligible for a change-of-mind return, subject to applicable consumer rights.
5. Furniture Returns
Furniture must be returned in its original condition and without damage caused after purchase.
For furniture that is defective or does not comply with applicable consumer requirements, please contact us so that we can assess the issue and provide the appropriate remedy.
6. Refunds
Once an approved return has been assessed, we will advise you of the applicable refund or replacement process.
Refunds will generally be made using the original payment method where reasonably possible.
The timing of a refund may depend on the payment method and financial institution involved.
7. Return Delivery Costs
Where a return is required because we supplied an incorrect, defective or non-conforming product, return arrangements and costs will be handled in accordance with applicable law.
For other returns, any applicable return or delivery costs will be communicated before the return is processed.
8. How to Request a Return
To request a return or report a problem with your order, please contact us with:
Business: Best Upholstery & Fabric
Address: 76 Thabo Sehume Street, Pretoria Central, Pretoria, South Africa
WhatsApp: +27 74 432 1778
9. Consumer Rights
Nothing in this policy is intended to exclude, restrict or waive any rights you may have under the Consumer Protection Act, 2008, or any other applicable South African law.
Where statutory consumer rights apply, those rights will take precedence over any conflicting provision of this policy.